JOB ADVERTISEMENT – OUTBOUND TELESALES ADVISOR (PERMANENT POST)

An exciting opportunity has arisen for an experienced Outbound Telesales Advisor within our O2 Call Centre based in Spencer Road in L’Derry. This is a fantastic opportunity for a hungry individual who has the desire to succeed.

Responsibilities:

  • A major element of your job role will be contacting existing O2 customers and offering a range of products and services including O2 Contracts, Mobile Broadband, Insurance and Accessories;
  • You will also arrange and attend outside visits / events to promote o2 services and discounts;
  • You will be expected to achieve targets set to you monthly;
  • You will also be expected to offer exceptional customer service to our customers that you contact and to customers who contact our stores;
  • You will take ownership of customer queries and use ideas and solutions to deliver a customer experience beyond their expectations;

Essential Criteria

  • At least 6 months direct sales or telesales experience in a similar environment
  • A proven track record in achieving target and KPI’s
  • Working knowledge of Microsoft Office suite
  • GCSE Maths and English or equivalent (Grade C or above)

Desirable Criteria

  • 12 months mobile sales experience
  • Full driving licence and access to a car for business purposes is desirable but not essential *

(* This criteria will be waived in the case of an applicant whose disability prohibits driving, but who is able to make suitable alternative arrangements.)

The Package

  • £18,000-£22,000 (inclusive of commission)
  • 29 days paid holidays
  • Childcare Voucher Scheme
  • Contributory Pension Scheme
  • Employee Healthcare
  • Fantastic induction programme
  • On-going learning and development support – various L & D activities including Lynda / LinkedIn Learning
  • Employee Assistance Programme

To apply please submit CV to hr@ftzltd.com.  Please indicate via your CV or cover letter how you meet the Essential and, where applicable, the Desirable criteria.