If your team already uses Microsoft Teams for meetings and messaging, why not use it to handle business calls too?
With FTZ Telecoms, you can turn Microsoft Teams into a complete phone system — making and receiving calls using your business number, from any device, anywhere.
Why Use Microsoft Teams for Business Calls?
Most businesses already rely on Teams for internal communication. By adding call functionality, you can:
- Replace your old phone system
- Make and receive calls on your laptop or mobile
- Keep your existing business number
- Cut down on hardware and simplify your setup
It’s ideal for hybrid and remote teams — or any business that wants a smarter, more flexible way to stay connected.
What can Microsoft Teams Voice do?
With Microsoft Teams Voice, your business gets the power of a full-featured phone system built right into the Teams platform. You can make and receive external calls using your business numbers, whether you’re at your desk or on the go. But it goes far beyond just calls — Teams Voice includes advanced features like auto attendants to professionally greet and direct callers, hunt groups to ensure calls reach the right team members, and voicemail-to-email so no conversation is missed.
You can set up call queues, manage business hours, and even route calls based on location or language. Need to keep track of conversations? Optional call recording and reporting tools help you stay compliant and maintain visibility across your communications. Everything runs in the cloud, so there’s no need for traditional phone lines or hardware — just a simple, scalable system that works wherever your team does.
How can FTZ Telecoms help?
That’s where FTZ Telecoms comes in. As your local telecoms partner, we don’t just sell the service — we handle the full setup for you. From configuring call flows and hunt groups to porting your existing numbers and training your team, we take care of the entire implementation so you don’t have to worry about the technical side.
Our team is based here in Northern Ireland, so if you ever need support, you’ll speak to someone who knows your business — not a call centre. We also offer live product demos so you can see exactly how Microsoft Teams Voice would work for your team before making the switch. Whether you’re upgrading from a traditional phone system or just want to simplify how your team stays connected, we’ll make the process straightforward from day one.
With the right setup and the right partner, Microsoft Teams becomes more than just a collaboration tool — it becomes the heart of your business communications.
