Case Studies

Derry-Londonderry Telecoms Northern Ireland

Balloo Hire is a leading player in Ireland’s tool, equipment, and plant hire market. Before moving across to the O2 network through FTZ Telecoms, an O2 franchise, Balloo had several issues with their mobile telecoms. Mark Grundy, Balloo Hires General Manager explained his concerns with their previous telecom provider, with issues ranging from poor network coverage and high costs to ineffective account management, he needed an attentive team with a simpler, proactive solution that would work with his business needs.

Control costs with spend caps

“Since moving provider, we have found a noticeable difference in the day-to-day management of our account. We have been able to control our costs more efficiently with the introduction of spend caps, close monitoring of our numbers through O2’s billing portal and regular checks on usage in real-time.”

Before moving to O2 Business, Balloo Hire Centres frequently exceeded data allowances and received charges for international calls and texts. Using the solutions put in place by our FTZ Telecoms team they have now been able to ensure their costs come in at the agreed price each month, which gives them the peace of mind, that they will not receive any unwanted charges. This has resulted in significant savings on costs that they previously would not have saved.

Balloo Hire joined award-winning O2

Account management that is second to none

We pride ourselves in providing first-class customer service, from the moment you sign up and throughout our partnership. “The account management has been second to none. The team in the business centre are always only a phone call away should we require anything. They are proactive, for example, they provide us with quarterly billing reviews, monitor our allowances and costs and identify trends in data usage, roaming and international calling. Thank you team O2!”

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